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Specialist Materials for Industry and Science

Customer Service

Customer Service

The MIDEL team is passionate about customer service - we pride ourselves on the exceptionally high levels of support and added-value consultancy we provide to our customers.

From a fast response to an initial enquiry, to meeting tight delivery schedules - all of our customer-focused processes are designed to ensure complete satisfaction.

Our products are sold through our professional and friendly business development managers supported by an excellent customer service team. In addition, our customers enjoy the benefit of superb quality technical support from a group of multilingual product experts. These specialists include qualified engineers and chemists with first class product applications knowledge.

At M&I Materials we will:

  • Answer and return your calls and emails   
  • Listen and respond to your needs
  • Always be helpful and courteous
  • Work in partnership with you to find solutions 
  • Not make false promises

In recognition of our commitment to our customers we have been awarded honours such as the 'Siemens Award for Best Supplier for Quality'.



  • Apiezon
  • Metrosil
  • Midel
  • Wolfmet

Products of M&I Materials Ltd.